We want you to be satisfied with your purchase from Omnicart Global. If you wish to return an item, you may request a return within 30 days from the date your order is delivered, depending on the product type.

Eligibility for Returns

You can return an item if:

  • The item is unused and undamaged
  • You return the item in original packaging
  • You include all tags and labels

You cannot return customised or made-to-order items.

How to Start a Return

You contact our support team at:
support@omnicartglobal.shop

We review your request and send return instructions if your return qualifies.

Return Shipping Costs

We offer free return shipping for approved return requests.

Return Address

Please do not send any items back without contacting us first.

Returns must be approved by our support team before shipping.

Once your return request is approved, we will provide the correct return address and step-by-step return instructions by email.

Sending items without approval may result in the return being rejected.

Exchanges

We do not offer direct exchanges.

If you receive a damaged or defective item, you can request a replacement or refund after review.

If you want a different product, you return the original item and place a new order.

Rejected Returns

We reject returns if items arrive used, damaged, or without original packaging. We may send rejected items back to you.

Refunds

We process refunds after we receive and inspect returned items. Your payment provider handles the final processing time.

Contact Information

Email: support@omnicartglobal.shop
Phone: +44 7950 801534
Business Address:
81 Morven Drive
Flat 02/2, 15 Bertram Street
Glasgow, G41 3XR, United Kingdom