This Refund Policy explains how we process refunds for eligible returns and order issues.

Refund Eligibility

We issue refunds in the following cases:

  • You return an item that meets our Return Policy requirements
  • You receive a damaged or defective item
  • You receive the wrong item

We only process refunds for items that meet our Return Policy conditions.

Refund Process

We review your return after we receive and inspect the item. We then inform you whether we approve or reject your refund.

If we approve your refund, we process it using the original payment method used during checkout.

We accept payments through PayPal and Direct Bank Transfer (UK only), so refunds follow the same method when applicable.

Refund Processing Time

We process refunds within 5–10 business days after approval. Your bank or payment provider may require additional time to complete the transaction.

Lost or Stolen Packages

Once the courier marks an order as delivered, responsibility transfers to the customer.

If you believe your package is lost or stolen, contact our support team. We will assist you in investigating the issue with the courier.

Contact Information

Email: support@omnicartglobal.shop
Phone: +44 7950 801534
Business Address:
81 Morven Drive
Flat 02/2, 15 Bertram Street
Glasgow, G41 3XR, United Kingdom