Last updated: 2026 This Refund Policy explains how refunds are issued for eligible returns and order issues. Refund Eligibility Refunds may be issued under the following circumstances: Returned items that meet our Return Policy requirements Items received damaged or defective Incorrect items received Refunds will not be issued for items that do not meet return eligibility requirements. Refund Process Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method used during checkout. Refund Processing Time Please allow up to 10 business days for the refund to appear in your account after approval. Processing times may vary depending on your payment provider. Lost or Stolen Packages OmniCart Global is not responsible for packages marked as delivered to the address provided at checkout. If you believe your package has been lost or stolen, please contact us and we will assist you in filing a claim with the shipping carrier. Contact Information OmniCart Global Email: support@omnicartglobal.shop Phone: +44 7950 801534 Business Address: 81 Morven Drive Flat 02/2, 15 Bertram Street Glasgow, G41 3XR United Kingdom