Last updated: 2026
We want you to be satisfied with your purchase from OmniCart Global. If you wish to return an item, you may request a return within 30 days from the date your order was delivered.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
The item must be unused and undamaged.
The item must be returned in the same condition as received.
The item must be returned in its original packaging with all tags and labels attached.
We do not accept returns on customised or personalised items. This includes products made to order or specially manufactured based on individual specifications, as these items cannot be restocked or resold.
How to Start a Return
To initiate a return, please contact our support team at:
support@omnicartglobal.shop
Once your request is approved, you will receive detailed return instructions.
Return Shipping Costs
Return shipping is free of charge.
OmniCart Global covers all return shipping and processing costs.
Exchanges
We do not offer direct exchanges for different products.
If your item arrives damaged or defective, we will replace it with the same item.
If you wish to receive a different product or size, please return the original item and place a new order.
Rejected Returns
If the returned item does not meet our return eligibility requirements, the item will be sent back to you and the return request will be declined.
Contact Information
OmniCart Global
Email: support@omnicartglobal.shop
Phone: +44 7950 801534
Business Address:
81 Morven Drive
Flat 02/2, 15 Bertram Street
Glasgow, G41 3XR
United Kingdom